Your accommodation contract
When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us.
Group Bookings
We reserve the right to refuse reservations for whatever reason. We will not accept group bookings under the age of 25.
Paying for your accommodation
You must pay a deposit of a minimum of 50% (dependant on property) of the price of the accommodation with immediate effect. Failure to do so within 3 working days after your booking has been made will result in your booking being cancelled. The balance of your accommodation price must be paid at least two (2) weeks before your arrival date. If you fail to pay within the full two (2) weeks before your arrival date, your accommodation will be cancelled and you will lose your full deposit. Any cancelled booking will lose a 10% managing and administrative fee on cancellation. If you book within two (2) weeks prior to your arrival date, this will be classed as a late booking and we must receive full payment and deposit immediately before we can confirm your booking. We reserve the right to re let the accommodation if payments are not made within the prescribed timescales.
Acceptable forms of payments:
Debit Card - charge of 3.8%
Credit Card - charge of 3.8%
PayPal charge of 3.8%
Bank Transfer in ZA Rands to First National Bank in South Africa - no charge
NB:
The client must accept all charges in respect of a Bank Transfer to ensure that The Company receives the full booking amount.
For transactions involving currency conversion from any currency to ZA Rands, RentIn Cape Town adds a small percentage to the exchange rate, which serves as a protection against the volatility and risk involved in the FX markets.
If you change your booking
If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. We will help you to make any other changes, but your booking will incur a R500.00 administration fee per change. If you make a number of changes to the same booking, we will only make a reasonable overall charge. Any changes you make within 10 weeks of your departure will be treated as a cancellation and the cancellation charges shown in the section "If you cancel your accommodation" may apply.
If you cancel your accommodation:
Cancellations must be made in writing and will take effect on the date we receive a letter or email. If you cancel after we confirm your booking, there will be an administrative fee to compensate us for losses as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation. Cancellation charges therefore increase as the departure date approaches, as shown below.
It is essential that fully comprehensive travel insurance is taken out prior to travel. If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned.
The following cancellation charges apply:
- More than 4 (four) weeks prior to arrival date - 50% cost of your accommodation or loss of deposit whichever is greater.
- 28 - 15 days prior to arrival date - 80% cost of your accommodation
- 14 - 0 days prior to arrival date - 100% cost of your accommodation
An administration of 7% of the accommodation value will be charged and should refunds to a SWIFT / IBAN bank account be required, an additional R185 charge will be levied.
Please note all deposits are non refundable.
Travel Insurance
It is your responsibility to ensure all party members are appropriately insured and to arrange additional cover if necessary.
Arrival and Departure Times
The rental is from the earliest 14:00 on the day of arrival, to 10:00 on the day of departure (some properties may vary and you will be advised by the owner or agent). Any variation of these times is by prior arrangement only.
Please leave the property and all kitchen equipment, clean and tidy with the inventory complete. Should you fail to do so and extra cleaners are employed or items of the inventory replaced, then there may be an additional charge. Should you or your guests smoke in a non-smoking property, additional charges will be charged to remove the smoke from the linen, carpets and drapery.
The maximum occupancy must not exceed the number of beds stated in our information, unless prior permission is given for a baby in a travel cot or similar.
Your accommodation
This is reserved exclusively for the people named on the confirmation and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, such as having smoked in a specified non smoking accommodation, a charge will be taken from your security deposit.
Maximum Occupancy
The occupants of the booked property must agree as detailed on the booking form. Under no circumstances must the occupancy exceed the number of guests listed on the booking form. Failure to comply with this may result in eviction from the property.
Complaint Procedure
In the unlikely event of a complaint you must contact us as soon as practicable with full details of any problems.
Reasonable time must be allowed for RentIn Cape Town their agent or the Property Owner, to act upon on/ rectify any complaint.
Please be aware that the services of tradesmen can take longer to materialise in Africa.
If, despite having contacted us, the problem remains unresolved, it is essential that you contact the RentIn Cape Town office again as we are entitled to assume that you are satisfied.
You must not independently move to other accommodation without giving RentIn Cape Town every opportunity to assist you in resolving your complaint or problem. If you do so, or refuse reasonable rectification, you may prejudice your rights to compensation or repayment.
If you think the complaint was not handled correctly, you must on your return home, put your complaint in writing to us within 7 days. We cannot accept responsibility for damage, loss or disappointment that we were not given reasonable opportunity to investigate the problem and/or to rectify, or of which we were not notified in accordance with this clause. We would like to make your stay as comfortable as possible.
Behaviour
At all times during your holiday, you are expected to have consideration for other third parties and neighbours. If in the opinion of ourselves, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause danger, distress, annoyance or damage to property or fellow occupants, or are not complying with the body corporate rules, if applicable, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.
Keys
RentIn Cape Town, the owners or our agents will contact you once final payment and security deposits are received. Then send you the necessary details regarding your accommodation, such as directions, key collection and any supplementary information. The Clients are responsible for all keys whilst they are in their possession and for their safe return to the agent or specified location. Loss of any keys while in your charge will incur a replacement charge per key plus any costs incurred employing a locksmith. In the event of lost external door keys, the Client is liable for the relevant replacement locks.
TV/Satellite TV
Many of the properties in our portfolio advertise Satellite TV / "DSTV". All have English channels, with additional other language channels possibly available. Please check before booking if this is a requirement. Do not attempt to retune the satellite TV's as this will incur the expense of a technician having to attend the property to sort out any problems. If the Satellite signal is lost during your stay, RentIn Cape Town will not be held liable.
Bathrooms
"Bathroom" in the property description could be a bathroom or a shower room, or both.
Linen and Towels
All bed linen and bath towels are provided; beach and pool towels are NOT and must be provided by the Clients. Bath towels provided must NOT be used round the pool or at the beach.
Security Deposit
An additional 'breakages/damages deposit' is required (amount is variable dependant on property). You will be advised if this is to be paid to the owner, agent or RentIn Cape Town. If RentIn Cape Town is to hold the security deposit, then a credit card authorisation form is required to be completed, signed and returned to this office 2 weeks before your arrival date. In the event of reported damage from the owner/agent, RentIn Cape Town reserves the right to deduct any costs incurred from the client's credit/debit card. Any breakages or damages should be reported to RentIn Cape Town at the time they occur to allow time to investigate prior to deducting from the client's card. If the client does not inform RentIn Cape Town of any damages then the owner/agent's claim is binding. You will be notified of any breakages or damages recorded after your departure and charged for accordingly.
Property descriptions
RentIn Cape Town takes all reasonable precautions to ensure that the descriptions and prices of properties or services shown on their website are accurate. However, we are reliant on owners and agents supplying this information and RentIn Cape Town cannot be held responsible for any errors therein. Errors do occasionally occur and RentIn Cape Town reserves the right to alter descriptions or prices if necessary. All location maps showing positions of properties are supplied as guidance only and are to give general area locations only.
Company Liabilities
RentIn Cape Town shall not be responsible, nor be held in any way liable, for the following occurrences and no compensation shall be forthcoming from RentIn Cape Town in the event of such occurrences:
- Cancellation of booking due to circumstances beyond the control of RentIn Cape Town such as war or the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or any other cause.
- Failure in any goods and services provided by third party suppliers with whom you have contracted, such as flights, car hire, wheelchair hire, etc.
- Closing of swimming pool or cessation of any other facilities, published or otherwise, by the community of owners or the particular owner of the rental property (although, in the event of such occurrence prior to the holiday period, providing RentIn Cape Town has been notified by either the owner or agent, you will given the opportunity to change accommodation and/or holiday dates, or cancel the booking)
- Any water or electrical cuts, defects or breakdown of any equipment or appliances in the property;
- Existence of any insects, vermin or other animals within the boundaries of the rental property;
- Any noise or disturbance originating beyond the boundaries of the rental property;
- Any loss or damage to property belonging to you, however caused;
- Any injury to, illness, or death of the 'CLIENT', however caused.
Should a confirmed property be removed from our portfolio for whatever reason, the Company will offer you a suitable alternative from our portfolio (if the alternative property is less expensive than the original one we will refund the difference, but if the property is more expensive you will be required to pay the difference), or you can accept a cancellation, in which case we will refund all monies paid to us.
